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FAQ

How much does the delivery cost?

The delivery cost with Nova Poshta ranges between 60-120 UAH, depending on the weight, volume, and the estimated value of your order. You can calculate it yourself on Nova Poshta's website at https://novaposhta.ua/ru/delivery or with the help of our support team via Telegram Bot or Facebook Messenger Bot, available daily from 10 AM to 7 PM. For information about international delivery costs, please contact us through the mentioned channels.

When will my order be shipped?

As soon as we receive your order, we will start processing it right away! All orders undergo verification and approval of the items, which may take from 15 minutes to 24 hours. Please note that we do not process international shipments on Saturdays, Sundays, or public holidays. International orders placed on Friday after 3:00 PM, Saturday, or Sunday will be processed by our team on the next business day.

Do you offer international shipping?

Yes! We ship to most countries worldwide and accept online payments from any Visa or Mastercard via the secure Liqpay service. For more information about international shipping methods, feel free to contact us through Telegram Bot or Facebook Messenger Bot, available daily from 10 AM to 7 PM.

Чи можу я змінити замовлення після того, як воно було відправлене?

Так! Ми можемо відредагувати склад або змінити деталі твого замовлення в будь-який час перед відправкою. Якщо це те, що ти хочеш зробити, напиши нам на care@utopia8.ua якомога швидше!

New arrivals and our team in Instagram: @utopia_8